About Marine Insurance
Platinum Marine Insurance is a division of IBG Insurance Brokers, a leading Insurance Broker in Australia. We are a six Director Insurance Broking House based in Melbourne, Australia servicing clients on a domestic and international basis.
Insurance Broking Group (Holdings) Pty Ltd is registered with the Australian Securities & Investments Commission.
We hold an Australian Financial Services License No. 323671
We are members of the Steadfast group of Brokers. Steadfast Group Limited is an unlisted public company comprising of more than 250 AFS licensed insurance brokerages.
IBG Insurance Brokers operates under the philosophy that all insurance policies are underwritten by leading authorised insurance companies to ensure any claims are paid promptly and fairly, an important part our guarantee of service to our customers.
We are recognised for our professional excellence and service objectives. Our success is due to our focus on client service, professional standards and competitive performance. All three aspects of our focus are enhanced by our sophisticated computer installation, which is at the leading edge of technology.
IBG adheres to a process that enables us to provide advice that is appropriate to you - our customer. This involves having a thorough understanding of your business circumstances, needs and goals and through our specialist representatives we recommend strategies that enable you meet your objectives.
OUR COMMITMENT TO YOU
Without a doubt customers are our key asset - our reason for being. You will deal with a Director or Manager of IBG Insurance Brokers on a one to one basis.
Our strength is our “hands on” commitment to our customers and our personal service to our clients is something we pride ourselves on. We won't forget we work for you.
All IBG Insurance Broker’s advisers have a background of senior management roles in the Insurance Industry across a broad range of disciplines. We operate to a high level of ethical standards and apart from our wide experience; each ‘of us is highly trained for our role.
As part of our ‘commitment to excellence we undertake a constant programme of continuing management education and technical training.
We keep our promises, giving you peace of mind.
The market for Insurance products is constantly changing and we pride ourselves on keeping abreast of those changes as they happen. Our membership of the Steadfast Group also enables us to take advantage of “group” buying power both in terms of price and breadth of policy wordings available to our customers.
Our service to you includes a regular review of your insurance Arrangements to ensure that your programme is the best available.
We consistently focus on value for money and in adding to that value.
Fees for Our Services
You are entitled to know how and what IBG Insurance Brokers charges for its services. The way we are remunerated will depend on the advice and level of service being provided to you.
Our remuneration is typically received in the form of commission paid by insurers, broker fees, or a combination of both. The broker fees are shown on our invoice, should you wish to know the amount of commissions we earn from insurers, please ask us.
WHAT WE DO FOR YOU
As your Marine insurance brokers, you can expect us:
To advise on all matters of marine risk for which we are authorised to act, and marine risk financing
To design your marine insurance program, including
To have understanding and knowledge of the marine insurance market
To have an understanding of your industry and your place in that industry
To negotiate marine policy terms, conditions & pricing with insurers on your behalf
To place marine insurance at your instruction
To prepare marine insurance policy documentation and undertake ongoing administration of your marine insurance program
When losses occur
to be the first point of contact and reference to ensure immediate attention
to arrange for loss adjusters
to supervise lodgement of documentation to monitor progress
to negotiate with insurers to obtain prompt and equitable settlement
To advise the you of new developments in marine insurance and marine risk financing techniques
To be available to assist you at all times.
HOW WE CAN HELP YOU
Being a boutique diversified insurance broking house we have the ability to focus more on our clients guaranteeing personal service.